Need to know that the finance for your next motor vehicle or machinery purchase is organised professionally and on the funding terms that work for your business?

In our experience, it helps to know that your Asset Finance is being looked after by someone you can trust. At least, that’s what our clients tell us. Which is why we created Thames Valley Asset Finance Limited, an Asset Finance Brokerage that is dedicated to supplying a comprehensive range of Vehicle, Equipment, Asset, print and construction Finance solutions in Reading, Birmingham, Manchester, London – and throughout the rest of the UK.

While the TVAF ethos is one of a friendly, knowledgeable and personal service, we opt for an approach that is competitive enough to secure you the best Asset Finance solution for your business. With TVAF, your business can access a comprehensive range of Asset Finance solutions, for all your asset finance needs, including construction finance and print finance.

Fees

We do not charge you a fee for helping source and arrange suitable finance with a lender. The lender may pay us an introductory fee (commission) in respect of the funding set out in the finance offer detailed below. If a commission is to be paid, and the amount of that commission is known to us prior to your acceptance of the finance offer, you will be informed that a commission will be paid.

Commission paid to us may vary in amount depending on the lender or finance product. Where the nature of any financial arrangement, including the amount of commission or any other type of remuneration is known, in advance of us promoting or recommending a particular lender or finance product, this information will be disclosed to you.

By signing our Terms of Business you acknowledge and consent to us receiving and retaining any commission paid to us by the lender.

COMPLAINTS PROCEDURES

Thames Valley Asset Finance Limited agrees to act on your behalf in accordance with the terms of the Code of Practice of the National Association of Commercial Finance Brokers (NACFB) and a copy of the code is available on request from the Association or on the NACFB website www.nacfb.org

Thames Valley Asset Finance Limited will investigate and deal with any complaint raised by you concerning the services provided by us promptly and reasonably. We will acknowledge your complaint within five working days and aim to resolve your complaint within two weeks. A final written response to any complaint should be provided to you within four weeks, if we are unable to resolve the complaint to your satisfaction the NACFB Code of Practice stipulates the procedures available to you including NACFB Mediation.

If you are unhappy with our final response to your complaint, and the complaint falls within the scope of regulated activities, then you may be able to complain to the Financial Ombudsman Service at:

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Contact: 0800 0234567, 0300 1239123.
Website: www.financial-ombudsman.org.uk

The Ombudsman will be able to confirm whether he can look at your complaint. If you are entitled to make a complaint to the Ombudsman, then you are not bound to follow any alternative procedure and can make your complaint to the Ombudsman within the timescales set down by the rules applicable to that scheme, details of which will be provided to you by us on request.